Direct from the Source to Your Doorstep
We are proud to ship all orders directly from our silk workshop in Zhejiang, China. This ensures you receive authentic, high-quality silk products straight from their origin. As an international order, please allow additional time for customs clearance and final delivery by your local postal service.
1. Processing & Dispatch Time
All orders will be shipped within 2 business days after placement (excluding Chinese New Year, processing time will be extended during the Chinese New Year period, please check the website announcements for relevant notices).
2. International Transit Times (After Dispatch)
Once your order leaves our warehouse, the estimated delivery times are:
Please note: The above times are estimated business day ranges for the international freight segment only. The total delivery time will also include processing time (Section 1) and the final leg of delivery by your local postal/courier service, which may vary.
3. Total Estimated Delivery Timeline
As a general guideline, you can expect to receive your order within the following total timeframes from the date of purchase:
4. Order Tracking
After your order is shipped, you will receive a confirmation email containing your order's tracking number. Please wait patiently for 24 hours for the tracking information to become active in the carrier's system. Once active, you can track the shipment using the package tracking number.
5. Factors Beyond Our Control
Please understand that the final delivery date may be affected by factors outside our control, such as:
We appreciate your patience and understanding in these rare circumstances.
6. Our Commitment
We are committed to getting your carefully crafted silk products to you as quickly and reliably as possible. Our team will ensure your order is processed promptly and packaged with care for its international journey.
If you have any concerns about your order’s shipping status, please don’t hesitate to contact our customer service team.
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